The status of the grant application is of utmost importance for the people living in South Africa, as a major part of the population relies on social grants. In 2025, SASSA (South African Social Security Agency) will provide the public with the option to check their grant status through digital means with the portal and WhatsApp as the main channels. This text will point to the main channels and processes, and offer some troubleshooting tips.
Importance of Grant Status Check
The whole grant application process is basically a lengthy procedure of verification, approval, and scheduling. If you suspect that there is a problem with the verification of your identity, or that your documents are not being printed, or that you are being deemed ineligible due to invalidated income, then it is very important to have a close eye on the case so that you know when to act and what to do already. Besides, being aware of payment dates is huge because it allows you to decide if you are going to collect at that time or to wait for the cash to be made available.
Online via SASSA / SRD Portal
Step-By-Step Guide.To start, the very first thing you need to do for checking the status of the Social Relief of Distress (SRD) is to go to the website srd.sassa.gov.za which is the official site for the process to be carried out.After that, look for the “Check Status” button on the website and click on it.Next, enter your South African ID number and the cellular number that you provided during the application process.
Your Status
Pending: the application is in process Approved: the application is successful and payment date is given Declined: the application is not qualified but reason can be provided Referred/Verification problems: you may be required to provide more documents or clear identity issues If this grant application has been refused but you believe it was an error, you can still submit your appeal through the same SRD portal.
WhatsApp Status Check
Procedure This is a very nice and customer-friendly option where clients can get the status check through SASSA’s official WhatsApp account. Step-by-Step Guide The first thing you need to do is save the number 082 046 8553 in your phone’s contacts (for instance, “SASSA Status Check”). Next, open WhatsApp and start a new chat with that contact and first send a message (for instance, “Hello” or “Status”). An automated menu will display; just follow it. Pick “Check Status” or something like that. When prompted, give your ID number and mobile number. Then, you will get a WhatsApp message with your status right there. Warning: As per some sources, another communication method with a different number (say, 0600 123 456) is also offered.
More Alternative Options You Can Use
USSD/Dial Codes: The USSD option is also available by dialing 1203210# or 12069277# and then selecting the option to check SRD status next. Call Centre/Helpline: Simply call 0800 60 10 11 and get your SRD status by providing your ID and phone number. Visit SASSA Office: If nothing works online, just bring your ID and go to the closest SASSA office where they will help you.
Troubleshooting Tips & Best Practices
Patience is your best friend if your application is still “Pending”. The duration of the process is determined by the verification checks, and different cases may have a different time frame. If your status indicates Identity Verification Failed or Referred, then instantly forward the documents that were requested. Don’t use unofficial or third-party “status check sites” that make promises to unveil your private information since they could either be untrustworthy or scammers. Always rely on the official SRD portal or WhatsApp. Keep records of all the steps taken during your application, references, and communication in case you need to dispute or escalate the matter.
also read: SASSA Child Grant 2025 Update: New Payment Amounts And Eligibility Rules Revealed